92r Privacy Policy

1 Introduction

This Privacy Policy describes how 92r ("the Platform", "we", "us" or "our") collects, processes, stores and protects personal data relating to players and visitors who use the 92r website and mobile application. The policy applies to all services provided through the platform including sports betting, casino gaming, live casino, fish games, VIP membership, deposit and withdrawal processing.

By registering an account or using any part of the 92r platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. This policy should be read alongside the Terms and Conditions, which govern your use of the platform as a whole.

92r is committed to handling personal data responsibly, transparently and with appropriate security measures. We recognise that Pakistani players entrust us with sensitive personal and financial information when they use the platform, and we take that responsibility seriously.

2 Data We Collect

We collect personal data through different means depending on how you interact with the platform. The categories of data we collect include:

We do not collect sensitive personal data such as ethnic origin, religious beliefs, health records or political opinions. We do not collect biometric data. The CNIC number, where requested for identity verification, is used solely for age and identity confirmation and is not shared with third parties for any other purpose.

3 How We Use Your Data

92r uses the personal data we collect for the following purposes:

• Account management: Creating and maintaining your player account, verifying your identity, processing login requests and keeping your account details up to date.
• Payment processing: Facilitating deposits and withdrawals in PKR via JazzCash, Easypaisa, Raast, bank transfer, cards and other supported mobile wallets. We need financial data to complete transactions accurately and securely.
• Service delivery: Enabling access to sports betting markets, casino games, live casino, fish games and the VIP programme. Your usage data helps us tailor the experience to your preferences.
• Security and fraud prevention: Monitoring account activity for suspicious patterns, detecting duplicate accounts, investigating chargebacks and protecting the platform from misuse. Technical data such as IP addresses and device fingerprints is central to this function.
• Customer support: Responding to your queries, resolving disputes, processing withdrawal requests and communicating account-related updates. Communications data is retained so support agents have context when assisting you.
• Responsible gaming: Monitoring for signs of problem gaming behaviour and applying self-exclusion, deposit limits or session reminders where requested or required. See the Responsible Gaming page for more details.
• Platform improvement: Analysing aggregated usage data to understand how players interact with the platform, which games are most popular and where the user experience can be improved. This analysis uses anonymised or aggregated data wherever possible.
• Marketing communications: Sending promotional offers, bonus notifications and event-specific campaigns related to Cricket, PSL seasons and other platform activities – but only where you have opted in to receive such communications.

We do not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Account risk assessments are reviewed by the security team before any account action is taken.

4 Legal Basis for Processing

92r processes your personal data on the following legal bases depending on the purpose:

• Contractual necessity: Processing required to fulfil the contract between you and 92r – including account creation, payment processing, game access and withdrawal management. Without this processing we cannot provide the service.
• Legitimate interests: Processing carried out to protect the platform against fraud, abuse, money laundering and technical attacks. Also covers platform analytics and service improvement activities where these do not override your rights.
• Legal obligation: Retention of financial transaction records and identity verification data where required by applicable law. This includes keeping records for audit, dispute resolution and fraud investigation purposes.
• Consent: Marketing communications and optional analytics cookies are processed only where you have given active, informed consent. You can withdraw consent at any time through your account settings or by contacting support.

5 Payment Data & Financial Information

Processing payments in PKR requires 92r to handle financial account details including JazzCash and Easypaisa mobile wallet numbers, bank account numbers for Raast and bank transfers, and tokenised card details for debit and credit card transactions.

Key points about how we handle payment data:

• Card payments are processed through PCI-DSS compliant payment gateways. Full card numbers are never stored on 92r servers – only a secure token provided by the payment processor is retained for future transactions.
• Mobile wallet numbers (JazzCash, Easypaisa) are stored in encrypted form and are used only for processing your deposit and withdrawal requests.
• Bank account details provided for Raast or direct bank transfers are stored securely and used only for the purpose of completing your requested transaction.
• Transaction history – amounts, dates, payment methods and outcomes – is retained as part of your account record for dispute resolution and legal compliance purposes.
• Payment data is never shared with third parties for marketing or commercial purposes. It is shared only with the payment processors directly involved in completing your transaction.

6 Cookies & Tracking Technologies

92r uses cookies and similar tracking technologies on the website and in the mobile app. These technologies help us keep you logged in, remember your preferences, understand how the platform is used and deliver relevant content.

The types of cookies we use are as follows:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security tokens that protect your account during a session. These cannot be disabled without breaking platform functionality.
• Preference cookies: Store your platform settings such as language preference, odds format and notification preferences. Disabling these means your settings will reset each session.
• Analytics cookies: Collect anonymised data about how visitors use the platform – which pages are visited most, how long sessions last, and where users drop off. This data helps us improve the experience. These cookies are only set with your consent.
• Security cookies: Used by our fraud detection systems to identify and block suspicious access patterns, bot activity and account takeover attempts.

You can manage cookie preferences through the cookie settings panel available on the platform. Note that disabling essential or security cookies may affect platform functionality or your account's security protection.

7 Data Sharing & Third Parties

92r does not sell, rent or trade your personal data. We share data with third parties only where strictly necessary to deliver the platform's services or to comply with legal requirements. The categories of third parties we work with are:

• Payment processors: JazzCash, Easypaisa, Raast, bank transfer partners and card payment gateways receive the financial data necessary to process your deposit or withdrawal. Each processor operates under their own privacy policy and security standards.
• Game software providers: Third-party game studios that power the 92r game lobby receive your player ID and session token to initialise game sessions. They do not receive your full name, contact details or financial information.
• Identity verification services: Where required to verify your identity during KYC processes, we may share submitted documents with a verification service provider. These providers are contractually bound to use your data only for the verification purpose.
• Technology infrastructure: Cloud hosting, content delivery and platform infrastructure providers may process data as part of operating the platform's servers and network. These providers act as data processors under contractual obligations.
• Fraud detection services: Specialised fraud prevention tools may process technical data such as IP addresses and device identifiers to assess account risk. These services do not receive your full personal profile.
• Legal and regulatory bodies: Where required by applicable law, court order or in connection with a genuine fraud investigation, 92r may disclose personal data to relevant authorities. We will only do so to the extent strictly required.

All third-party service providers with access to personal data are required to maintain appropriate security standards and to use the data only for the specific purpose for which it was shared.

8 Data Retention

92r retains personal data for as long as it is necessary to fulfil the purposes described in this policy, or as required by applicable legal and financial record-keeping obligations. The general retention periods we apply are:

• Active account data: Retained for the lifetime of your account plus a period after closure to allow for dispute resolution and legal compliance.
• Financial transaction records: Retained for a minimum of five years from the date of the transaction for accounting, audit and fraud investigation purposes.
• Identity verification documents: Retained for the duration of the account relationship and for a period after closure as required for compliance purposes.
• Support communications: Chat transcripts and email correspondence are retained for up to two years from the date of the last interaction unless a longer period is needed for an active dispute.
• Technical and usage logs: Session logs, IP address records and device data are retained for up to 12 months for security monitoring purposes, after which they are deleted or anonymised.
• Marketing consent records: Records of your consent to receive marketing communications are retained for as long as you remain a registered player and for a period after account closure.

When data is no longer needed and retention obligations have been met, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

9 Security Measures

92r implements technical and operational security measures to protect your personal data against unauthorised access, disclosure, alteration and destruction. Our security practices include:

• TLS encryption: All data transmitted between your device and our platform is encrypted using Transport Layer Security (TLS). This protects your login credentials, account data and payment details in transit.
• Data encryption at rest: Sensitive data stored in our databases is encrypted so that even in the unlikely event of a database breach, the data cannot be read without the encryption keys.
• Access controls: Access to personal data within 92r's internal systems is restricted on a need-to-know basis. Staff access is logged and reviewed regularly.
• Two-factor authentication: Account login supports two-factor authentication (2FA) to provide an additional layer of security beyond your password.
• Fraud monitoring: Automated systems continuously monitor account activity for patterns associated with account takeover, fraud and abuse. Suspicious activity triggers immediate review.
• Penetration testing: The platform undergoes periodic security assessments to identify and address potential vulnerabilities before they can be exploited.

10 Your Privacy Rights

As a player on the 92r platform you have the following rights in relation to your personal data. To exercise any of these rights, contact the support team with your account details and the specific request.

We will respond to all verified rights requests within 30 days. In complex cases we may extend this by a further 30 days, in which case we will notify you of the extension and the reason for it.

11 Children's Privacy

The 92r platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If you are a parent or guardian and believe that a minor has created an account or provided personal data to 92r without your consent, please contact support immediately.

Upon receiving a verified report of underage account use, 92r will close the account, delete the associated personal data where legally permissible and refund any deposits made, subject to verification that the funds originated from the minor's own resources or those of their guardian.

We encourage parents and guardians to use parental control tools on shared devices to prevent minors from accessing online gaming platforms.

12 Marketing Communications

92r sends promotional communications including bonus offers, event promotions tied to Cricket and PSL seasons, VIP tier updates and platform news. We send these communications only to players who have opted in to receive them at registration or through their account settings.

• Channels: Marketing communications are sent via email, SMS and in-platform notifications depending on your communication preferences.
• Opt-out: You can unsubscribe from marketing communications at any time by updating your notification preferences in the account settings panel or by requesting opt-out through the support team. Opting out of marketing does not affect transactional communications such as deposit confirmations, withdrawal updates or security alerts.
• Personalisation: Where you have consented, we may use your gaming activity and preferences to personalise the promotions we send you – for example, highlighting Cricket betting offers during a PSL season if that is where you are most active.

We do not share your contact details with third-party marketers. All marketing communications sent to you will come from 92r directly.

13 Changes to This Policy

92r may update this Privacy Policy from time to time to reflect changes in the platform's data practices, applicable legal requirements or improvements in our privacy standards. When changes are made, the updated policy will be published on this page with a revised "Last Updated" date.

For material changes that significantly affect your rights or how we handle your data, we will make reasonable efforts to notify active players through the platform's notification system or via your registered contact details. It remains your responsibility to review this page periodically.

Continued use of the 92r platform after the updated Privacy Policy has been published constitutes acceptance of the updated terms. If you do not agree with any updated provisions, please stop using the platform and contact support to arrange account closure.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how 92r has handled your personal data, please contact the support team:

• Live Chat: Available 24/7 through the website and the 92r app. This is the fastest way to reach the support team for privacy-related queries.
• Email: [email protected] – for formal data access requests, deletion requests or privacy complaints, please include your account username and a clear description of your request.

We aim to acknowledge all privacy-related requests within 48 hours and to resolve them within 30 days. If you are not satisfied with our response to a privacy complaint, you may escalate the matter through appropriate legal channels available in your jurisdiction.

For general platform questions, the FAQ page covers a wide range of topics and may provide a quicker answer to common queries.